How Do I Exchange or Return a Product and How Much Does It Cost?

You can exchange or return the product within 14 days of receiving it. If the order contained any errors from our side we will correct our error and exchange the product for free. If you wish to exchange it for another product, the exchange fees will be 200 EGP. If you need to return it and get your money back, the return fees will be 200 EGP.

How Can I Collect My Money if I Chose to Return the Product for a Full Refund?

The refund takes place by crediting back your credit card in case you purchased via Visa/Master or through a bank transfer in case you choose a Cash on Delivery facility. You shall also refund through crediting your Bequem’s account and you will be given a voucher card with your credit balance that you can use in your next purchase. The refund shipping fees will be 200 EGP.

Exchange & Return Conditions

• To be requested within 14 days from the date of purchase.
• The item must be in its original packing and the packing in perfect condition.
• The item must be unused and in the same condition you received.